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Analyst - Network Services

Bank of Hawaii

Oahu, HI
Job Code:
Bank of Hawaii
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Job Details

Analyst - Network Services-1700001

Under the guidance of the Manager, this position is responsible for development, testing, and production support of Bank applications; oversight of business and vendor relationships; leadership of project design and phases, identification and analysis of problems; and driving the investigation of solutions, new approaches and techniques for implementation.  If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.



Business Partnership

  • Improves and nurtures positive business relationships with business units and partners.
  • Point of contact for one or more business applications.
  • Ensures technical staff is working with business users to identify and analyze their needs and define business requirements of new or existing systems.
  • Ensures technical staff and business partners work towards alternatives and solutions to meet agreed requirements.
  • Identifies, proposes and influences business solutions.
  • Negotiates deliverables across multiple business groups.
  • Understands and applies the discipline of business process management.
  • Analyzes business partner operations to determine opportunities to streamline and automate business process.
  • Supports planning and prioritization of process engineering and related activities.
  • Understands changing business conditions and their impact on existing processes and operations.
  • Contributes to business decisions where technology may be leveraged or impacted, ensuring that all IT implications are considered.
  • Ensures that the design and integration of proposed systems, software, and hardware solutions lead to the development and growth of business through effective use of technology.
  • Drives project planning sessions with clients, business analysts and team members.
  • Directs efforts and proactively communicates project status, schedules and risk assessment.
  • Negotiates and tracks agreements and commitments by facilitating communication between business units and IT.



  • Leads and participates in team events and projects.
  • Works with all levels of staff and management to address concerns and resolve issues.
  • Coordinates and communicates status on issues, projects and other business activities to management and business partners as appropriate.
  • Challenges the status quo and shares information.
  • Provides feedback to others; addresses people issues quickly and directly.
  • Drives assigned tasks through to completion.
  • Provides technical leadership, assistance, and review of work for junior and peer staff members and vendors.
  • Provides appropriate staff mentoring and coaching to foster a strong team atmosphere.
  • Provides input for performance management and development opportunities for junior staff.
  • Responsible for their own learning; takes the initiative to become educated and knowledgeable on topics that pertain to technology, banking industry, and their job.
  • Educates users on systems and processes and acts as an IT consultant.
  • Ensures cross training between team members to maintain effective back up.
  • Educates the IT organization on the direction of the business, emerging technologies and their cost/benefit.
  • Educates business leaders on the direction of IT and emerging technology.
  • Investigates and facilitates the development of new approaches and techniques for possible implementation individually or through staff.
  • Works closely with management to ensure that all systems are in line with the IMSG technology strategy.
  • Reviews current process and recommends alternatives/solutions for improved efficiency.
  • Accountable for developing and communicating career goals to management.
  • Develops plan for achieving established career objectives.
  • May assist with the leadership of a team or section including staffing, scheduling, performance management and development.


Production Maintenance

  • Provides support of the production environment; logs and tracks problems, responds to questions and support requests and ensures the production environment meets the service levels established with business units.
  • Drives analysis of problems, ensures corrective actions through resolution takes steps to improve production support, implements preventative measures and ensures status updates are provided to those impacted in support of the IMSG Service Level Agreement.
  • Initiates and facilitates meetings with Business Units and technical staff to address issues as required.
  • Drives outstanding problems to resolution and ensures priorities and deadlines are met.
  • Performs regular follow-up according to procedures, and confirms resolution with user prior to closing the problem reports.
  • Confirms impact of user problems are communicated via the various communication channels.
  • Maintains knowledge of products and services supported as assigned.
  • Develops and improves monitoring capabilities.
  • Initiates communication with vendor or escalates with appropriate vendor management for problem resolution.
  • Implements program/system updates and enhancements in accordance with corporate policies and Information Management and Systems Group (IMSG) standards.
  • Manages application system updates to current revision levels and ensures that processes are in place such that similar updates are applied to the underlying infrastructure and associated interfaces.
  • Drives other technical teams to identify, research, and resolve problems with application systems, their associated interfaces, and underlying infrastructure.
  • Maintains documentation of IT procedures, system configuration standards, maintenance and upgrades.
  • Follows risk management guidelines and procedures.
  • Ensures compliance with applicable BOH policies.


Systems Analysis

  • Drives systems and/or process analysis and design to meet functional and organizational requirements, individually and/or through assigned staff.
  • Provides input and recommends alternatives while costing, estimating, or validating solutions, individually and/or through assigned staff.
  • Incorporates Bank of Hawaii Information security policies and procedures into all system designs.
  • Incorporates the reuse of existing components within designs where feasible and efficient.
  • Ensures that systems designs align with Bank of Hawaii’s business and technical strategies.
  • Drives continuous review to ensure that systems meet changing business and regulatory conditions.
  • Manages full systems life cycles which include hardware or software replacement and redesign.



  • Develops and maintains systems from a given set of requirements directly or through other staff.
  • Initiates and drives design, code and configuration reviews.
  • Analyzes reviews and rewrites programs and systems to increase operating efficiency or to adapt program to new requirements either internally or through a contracted vendor.
  • Ensures system, application configuration, and/or program code produced individually, by vendors or staff members adheres to the Bank’s standards and applicability to business requirements.
  • Provides logic, screen flows, and diagrams depicting data integration and flows from technical specifications.
  • Develops and maintains documentation of all technical development and subsequent revisions.
  • Reuses existing components in new designs and develops new code for reuse.
  • Makes recommendations towards the development of new code or reuse of existing code.
  • Maintains and enhances third-party software.
  • Drives the planning and execution of application and systems installations and upgrades, including security and program configuration and maintenance for business applications and databases in production, development, test and disaster recovery environments.



  • Reviews and/or develops test plans assuring that appropriate Corporate Testing Standards and industry standards are used in plan development.
  • Reviews test environments and processes and makes recommendations for improvement.
  • Oversees the testing process and to end.
  • Oversees the partnership with the business unit as it relates to acceptance testing.
  • Directs design and pre-implementation walkthroughs.
  • Ensures that test environment is available.
  • Ensures test results are documented and approvals are received prior to implementation.
  • Individually or through assigned staff ensures development and validity of a disaster recovery plan for assigned applications.
  • Defines interface requirements and methodology.
  • Recommends business testing requirements.
  • Oversees disaster recovery process for assigned applications.


Vendor Management

  • Has an understanding of contractual agreements. Implements and oversees processes for fulfillment of terms.
  • Manages vendor relationships in accordance with Bank of Hawaii policies and procedures including the completion of annual scorecards where applicable.
  • Drives to resolution issues and concerns with vendor performance especially where there is impact to production and project deliverables.
  • Functions as a primary vendor contact responsible for implementing the vendor relationship strategies and able to communicate corporate standards and requirements to better align vendor support delivery.
  • Participates in contractual negotiations and leads as appropriate changes based on corporate IT standards and support requirements.
  • Participates in the budget process. Continually seeks optimal value in service from vendors, reviewing and monitoring performance and return-on-investment metrics.
  • Drives the development of Request for Information (RFIs), Request for Proposal (RFPs) and business cases.
  • Drives the evaluation of vendor proposals and performance taking into account corporate strategy and IT architecture standards.
  • Drives vendor to identify opportunities for innovation, cost reduction, and improved functionality and efficiencies with provided solutions.
  • Drives the assessment of vendor solution options, identifying risks, cost/benefits, and on-going support considerations.




  • Bachelor’s degree from an accredited four year institution or equivalent work experience.



  • Six to ten years of work experience providing technical leadership to IT professionals. 
  • Effective project management experience preferably in a lead role. 
  • Experience leveraging both IT solutions and business process improvements.


Technical Skills: 

  • Demonstrated proficiency and advanced expertise with personal computers and Microsoft applications (Outlook, Word, Excel, MS Access and PowerPoint) or similar software. 
  • Must have experience and knowledge of local area networking (LAN), wide area networking (WAN), network security and network monitoring & management technologies. 
  • CCNA certification required. 
  • CCNP/CCIE certifications recommended. 
  • Must be knowledgeable of systems architecture and have awareness of new approaches and techniques in the data processing industry.


Other Job Qualifications:  

  • Demonstrated verbal and written communication skills. 
  • Must be analytical, detail oriented, organized. 
  • Must be able to meet deadlines and handle multiple priorities. 
  • Must have effective interpersonal skills and collaborative management style to include teamwork and team building ability. 
  • Must also have effective conflict management, negotiating and problem solving skills. 
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned to provide 24x7 problem support. 
  • Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and able to commute and arrive at intended destination in a timely manner and/or as required. 
  • Must travel off-island as necessary.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Information Technology
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Jan 3, 2017, 8:19:33 AM
Unposting Date Ongoing

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