Cash Management Service Representative - Commercial Banking-1600587
Under the direction of the Cash Management (CM) Service Manager, the Cash Management Service Representative is responsible for supporting the applicable business units and bank wide clients with cash management products and services including operational and servicing functions. Provides support in building client relationships. Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.
Acts as the direct liaison between Primary Relationship Officer (PRO), CM Sales Officer, CM Product Manager and other Bank of Hawaii units in fulfilling the CM servicing needs of the client. Provide proactive service and support to clients and overall Team as a unit to meet servicing objectives. Participates in joint calls with sales and relationship officers. Maintain highest level of internal and external client service to meet Bank of Hawaii’s standards. Responds and resolves all customer inquiries and requests (external and internal) via direct contact in person, by telephone, or in writing for all Cash Management Products and services. Makes recommendations to improve the processing of the operational and servicing functions.
Assist in the establishment and implement of new CM products and services in applicable bank systems, creates customer file, and coordinates for proper documentations. Adhere to all regulatory and compliance requirements, policies and procedures to ensure regulatory requirements are met. Follows up with clients and other business units/teams for missing items. Provides technical assistance/support to clients including conducting onsite or over the phone training as require. Comprehends Bank products and services, and use this knowledge to identify appropriate needs to provide solution to customers and internal business partners.
Leads all servicing inquiries -Research and resolve customer inquiries, problems and initiates corrective actions to ensure complete satisfaction. Initiate corrective action and follows up as needed to ensure that customers’ needs are met. Handles all client requests proficiently and efficiently. Actively accesses the various bank systems via computer terminals to obtain information necessary to complete various tasks. Completes various forms, correspondence, memos and reports through computer applications. May directly prepare written correspondence to both external and internal clients.
Computes, compiles and reviews monthly billings for all cash management products and service and executes related accounting functions. Identify reject billing items and perform research to correct for future billing and reprocess as applicable.
Follows-up and advises relationship officer on delinquent accounts. Performs estimated calculations for service charges on various Cash Management products for prospective customers. Maintains files and ensures credit requests (CR68’s) for selected Cash Management products are completed. Ensures clients utilizing payroll and ACH related services with credit grade 7 or worse are in compliance with credit requirements – coordinates with the PRO and the payroll vendor.
Performs all other miscellaneous responsibilities and duties as assigned. This position requires use of a personal computer and other standard office equipment (typewriter, fax, copier, calculator, telephone).
High school diploma, G.E.D., or equivalent work experience.
One to two years of commercial banking service experience in the following areas is preferred: Commercial deposits, Commercial loans, Cash Management.
Knowledge and operational use of basic office equipment and personal computing equipment and applicable software. Ability to access and understand information in the various bank systems. Demonstrated PC skills (word, excel, etc.) and typing skills. Knowledge of the Bank’s products and services.
Demonstrated writing and verbal communications skills. Administrative and organizational skills with the ability to handle multiple tasks and priorities. Able to meet deadlines. Must be a problem solver and demonstrated excellent interpersonal skills. Must be available to work some evenings, weekends and holidays.
Job Function Banking Sales/Services
Primary Location Hawaii-Oahu
Job Posting Feb 14, 2017, 11:21:16 AM
Unposting Date Ongoing