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Commercial Banking Service Representative

Bank of Hawaii

Oahu, HI
Job Code:
Bank of Hawaii
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Job Details

Commercial Banking Service Representative-1700555

Under the direction of the Manager, this position is responsible for supporting the Commercial Loan, Deposit, Cash Management servicing and account operation servicing functions of the Commercial Banking Group. Provides support in building client relationships.  Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.



  • Acts as the direct liaison between Primary Relationship Officers (PRO), agent banks, participating banks and other Bank units in fulfilling the servicing (loan, deposit, cash management, investments, etc.) needs of clients. 
  • Provides proactive service and support to assigned PROs and to overall Team as a unit to meet servicing objectives. 
  • Maintains the highest level of internal and external client service to meet Bank standards.
  • Researches and resolves customer problems and initiates corrective action to efficiently ensure complete satisfaction. 
  • Follows up as needed to ensure that customer needs are met. 
  • Makes process recommendations to improve the operational and servicing functions. 
  • Accesses various bank systems to obtain information necessary to complete various tasks. 
  • Completes various forms, correspondence, memos and reports using computer applications.
  • May write to both external and internal customers.
  • Establishes new accounts and customer files, coordinates receipt of proper documentation. 
  • Follows up with PROs, Portfolio Management Officers (PMOs) and customers for missing items. 
  • Comprehends Bank products and services, and use this knowledge to identify appropriate needs to provide solution to PROs and customers. 
  • Coordinates the overdraft, delinquent loan, maturing loan, receivable, loan preparation, expired lines, and other required reports with PROs and PMOs. 
  • Consolidates information to complete various reports for management purposes. 
  • Prints and distributes certain management reports from various systems to internal departments within Commercial Banking Group.
  • May be reassigned to different Teams within CBSS as required to support the Commercial Banking Group’s business unit needs. 
  • On a relief basis, may temporarily perform the job responsibilities of another Commercial Banking Service & Support (CBSS) Service Representative or Commercial Banking Center (CBC) Service Representative. 




Minimum Qualifications:

  • 1.  High school diploma or G.E.D.
  • One to two years of commercial banking service experience, Commercial Deposits, Commercial Loans and Cash Management, preferred.
  • Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, and Power Point) or similar software. 
  • Knowledge of or ability to use bank software and systems.


Other Job Qualifications: 

  • Demonstrated verbal and written communication skills. 
  • Must be analytical, detail oriented, organized. 
  • Must be able to meet deadlines and handle multiple priorities. 
  • Knowledge of Bank financial products and services.
  • Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently. 
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Job Function Banking Sales/Services
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Jun 30, 2017, 9:46:30 AM
Unposting Date Ongoing
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