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Point of Sale Services Specialist - Guam

Bank of Hawaii

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Bank of Hawaii
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Job Details

Point of Sale Services Specialist - Guam-1700289

Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Point of Sale Services Specialist:

Under the direction of the Manager, the POS Services Specialist is responsible for performing daily Electronic Draft Capture (EDC) equipment installations and training, new merchant setups and training, and making on-site service calls to resolve EDC equipment problems and breakdowns. If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.


We’ll give you these important responsibilities…

  • Prepares/tests/installs EDC equipment and trains merchants in usage and operation. Also trains merchants in the Operating Procedures relating to accepting and processing Visa, MasterCard, and Discover suite of cards.  Maintains industry knowledge as it relates to Card Association’s compliance, interchange, pricing and products. 
  • Provides daily on-site service and maintenance of EDC equipment for merchants reporting problems or breakdowns.  Upgrades equipment on site with new enhancements.  Retrieves equipment at closed merchant locations.  Delivers emergency equipment/supplies.
  • Prepares necessary paperwork for terminal setup and billing if applicable. Reviews new account and additional site applications.  Possesses a working knowledge of the credit policy. 
  • Provides daily telephone support answering inquiries and providing support to customers and branches with problems, complaints and supplying product information.  Possesses a working knowledge of the processes and procedures of the various Electronic Data Capture networks and First Data Merchant Services (FDMS) processing platform.
  • Cross-sells draft capture service and terminal application/hardware enhancements to the existing merchant portfolio.




…if you come to us with these qualifications…



  • Bachelor’s degree from accredited institution or equivalent work experience.



  • Minimum 1 - 3 years related work experience, banking or financial industry preferred.


Technical Skills: 

  • Demonstrated proficiency and advanced expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint SharePoint) or similar software. 
  • Knowledge of or ability to use Bank software and systems including electronic draft capture terminal and printer, etc.



  • Good working knowledge of banking industry and products, as well as banking compliance as it pertains to credit card business and ability to increase knowledge in relatively short time. 
  • Demonstrated verbal and written communication skills. 
  • Must be analytical, detail oriented, organized. 
  • Able to meet deadlines and handle multiple priorities.
  • Effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently. 
  • Must be customer service oriented and exhibit a positive mental attitude. 
  • Able to work flexible hours including holidays, weekends and evenings as needed.
  • Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and able to commute to appointments. 
  • Able to travel by air. 
  • Must be able to push/lift 30 pounds.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.


Job Function Banking Sales/Services
Primary Location Guam
Schedule Full-time
Job Posting May 2, 2017, 6:16:35 PM
Unposting Date Ongoing

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