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Bank of Hawaii

Oahu, HI
Job Code:
  • Sales / Business Development
Bank of Hawaii
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Job Details


Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Processor/Closer:

Under the direction of the Closer Supervisor, this position is responsible for coordinating all applicable residential loan documentation to complete a residential loan transaction pursuant to guidelines as set forth by Bank of Hawaii and secondary marketing investor requirements, from application to closing.  Ensures timely processing and closing of loans within specified timeframes. Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.


We’ll give you these important responsibilities…

  • Analyzes all income, asset, credit, title and property information in a residential loan for all loans as per Level I Point Of Sale Guidelines.  Validates the findings of the respective automated underwriting engine pursuant to bank and secondary marketing requirements, committing Bank of Hawaii to a loan decision.  The analysis includes the review of all loan information, including, but not limited to, credit reports, appraisal reports, tax returns, financial statements, income and asset documentation.
  • Prepares all closing documents accurately and without error pursuant to investor, bank and regulatory guidelines.  Also ensures the integrity and consistency of data in the loan file and on the loan origination/processing system.
  • Maintains productivity and quality of service standards, as established by Management, with respect to the approval and closing of loans.  Including but not limited to:  Making decisions on loans within specified timeframes from the receipt of the file in Operations, pursuant to standards set forth by Management.  Validates Point of Sale files within 7 days.  Ensures the underwriting validation performed meets with Bank of Hawaii or secondary marketing investor guidelines, as applicable.  Maintains an exception rate on Credit Assessment Audits, Pre-Funding Validation Correction Reports, Quality Control Reports and Investor Repurchase Reports, as set forth by Management.  Focuses on error ratio of 3% or less.  Funds a minimum of 40 files per month.  Approves and closes purchase transactions within specified deadlines as set forth on the Deposit Receipt Offer and Acceptance (DROA).  Closes refinance transactions within specified lock expiration dates.
  • Communicates effectively, courteously and proactively with internal customers, which includes, but is not limited to, other Processors, Support Processors, Loan Officers, Underwriters and other division employees, including Management, and external customers, while maintaining quality of service standards as determined by Management.  This includes maintaining a positive attitude.
  • Obtains thorough product knowledge with respect to Bank and secondary marketing guidelines and compliance regulations.  This includes but is not limited to Fair Lending, Reg B (ECOA), Reg C (HMDA), Reg Z (TIL), Reg X and RESPA, Fair Credit Reporting Act.




…if you come to us with these qualifications…



  • Bachelor’s degree from accredited institution or equivalent work experience.



  • Minimum 3 - 5 years of experience processing mortgage loans or equivalent work experience. 
  • Must type quickly and accurately.


Technical Skills:

  • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel and PowerPoint) or similar software. 
  • Knowledge of or ability to use Bank software and systems, including Mortgage Origination Software. 


Other Job Qualifications:

  • Excellent written and verbal communication skills. 
  • Must be analytical and detail oriented. 
  • Able to manage a high volume of detailed work in a fast paced environment. 
  • Able to work effectively and prioritize workload to meet deadlines. 
  • Must be able to work flexible hours including holidays, weekends and evenings as needed or assigned. 
  • Able to work overtime on a regular basis. 
  • Must be able to lift up to 40 pounds.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Apr 21, 2017, 2:30:44 PM
Unposting Date Ongoing
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