Sign In
 [New User? Sign Up]
Mobile Version

Retail Deposits Quality Control Specialist

Bank of Hawaii

Oahu, HI
Job Code:
  • Retail / Wholesale
Bank of Hawaii
  • Save Ad
  • Email Friend
  • Print
  • Research Salary

Job Details

Retail Deposits Quality Control Specialist-1700481

Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Retail Deposits Quality Control Specialist:

Under the direction of the Manager, this position is responsible for the development, change and review of operational processes impacting quality, control and management of operating risk, compliance and legal requirements for the Retail Deposits group.  Ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by serving as the ESS champion for the unit.  This includes planning, executing, monitoring and measuring the service process.


We’ll give you these important responsibilities…

  • Quality Assurance Analytics & Process Development, Maintenance and Improvement. 
    • Performs compliance and process evaluations and monitoring for high risk controls in group. Identifies control weaknesses and provides recommendations to improve process and procedures.
    • Develops logic and reports as necessary to scope and identify operational issues. Works with our Compliance, Legal, Risk, IT teams to implement projects surrounding process improvements and controls. Documents, coordinates, and communicates all activities.
    • Provides system support with direct oversight over system upgrades, conversions and enhancements, as well as new products and product improvements.  Validates the integrity of system changes and communicates with end-users.  With the support of group ensures the continuous improvement and advancement of the group processes, systems, and resources and compliance with legal, regulatory, Bank and division standards.  Serves on teams completing post-implementation testing.
    • Analyzes and documents workflow for group.  Makes recommendations for improvement, ease of compliance, and streamlining to increase operational efficiency.
  • Documentation & Administration.  Schedules for regular review and update, and either assists with drafting, reviews drafts, or finalizes drafts; collects, keeps track of owners and maintains a centralized library and catalog of the official copies of the following department documents:
    • Standard Procedure Manual (SPM)
    • Product Documentation on, Training and Support Center
    • Internal Desktop Procedures
    • Other Documentation
  • Works with business unit compliance and business unit managers to keep lists, copies, etc. to monitor  and document controls for audits, reviews, etc. and requirements for compliance with respective laws and regulations, Bank policies and procedures, and department requirements.
  • Compliance Monitoring. Manages compliance requirements for the deposit products business, including compliance monitoring, Quality Assurance Reviews, SOX reviews, as well as operational, financial, model risk and vendor management requirements.
  • Product Development and Improvements.  Assists in the development and implementation of enhancements for current products and procedures / policies.  Tasks include competitive analysis, product design, and coordination with systems, pricing structure and creating educational materials to the distribution channels.  Leverages customer experience metrics and industry trends to optimize decision making.




…if you come to us with these qualifications…



  • Bachelor’s degree from an accredited institution or equivalent work experience. 
  • Business or related major preferred. 
  • Must have working knowledge of general accounting principles.



  • Minimum 3 - 5 years of experience in increasingly responsible positions in banking Operations and/or Project Management, with intimate working experience partnering with Compliance, Risk Management or Legal preferred, or equivalent work experience. 
  • Experience in developing and engaging teams and/or team leader/supervisory experience preferred.


Technical Skills: 

  • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint).
  • Experience with workflow management applications, e.g., Visio, or similar software preferred. 
  • Knowledge of or ability to use Bank software and systems.


Other Job Qualifications: 

  • Excellent verbal and written communication skills including presentation skills. 
  • Must be analytical, detail oriented, and organized. 
  • Able to meet deadlines and handle multiple priorities with minimal direction.
  • Ability to present complex information in a manner understandable to a wide range of audience. 
  • Flexibility and ability to develop contingency plans to keep project moving on aggressive timelines. 
  • Self-starter who requires minimal supervision with the ability to work across multiple departments and divisions and with external service providers to implement and generate support for new products to meet business objectives and implement process changes to improve efficiency and cost control. 
  • Must demonstrate a willingness and capability to do field work and work directly with line staff to develop and document processes and guidelines. 
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.



All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Jun 12, 2017, 6:55:46 PM
Unposting Date Ongoing
Powered By

Featured Jobs [ View All ]